FAQ

• Why should I purchase from HOF Equipment Company?
• Can I get a quote for a custom product configuration?
• Can I get a discounted quote for a larger quantity?
• Do you accept purchase orders, net terms, and tax-exempt certificates?
• Does freight delivery include a liftgate or inside delivery? What happens if I don't have a loading dock?
• How long does shipping take?
• What's your return policy on freight items, and are there restocking fees?
• What warranty comes with your products?

Why should I purchase from HOF Equipment Company?

HOF Equipment Company has sold material handling equipment since 2009 and holds an average of 4.8 stars across more than 2,300 verified customer reviews. Customers choose us for:

• A large selection of lift tables, pallet jacks and stackers, dock equipment, gantry cranes, drum handlers, carts and more from trusted manufacturers.
• Discounted freight rates with several carriers. We compare quotes and pass on the lowest rate to our customers.
• Fast quotes. Submit your cart for a shipping quote and we normally reply within 1 to 2 hours for most products.
• Real people who know the equipment. Call 888-990-1150 to speak with our experienced team for help in choosing the right capacity, size or power option before you buy.
• Trusted by corporate and governmental buyers across North America.

Can I get a quote for a custom product configuration?

Yes, in most cases the products we carry can be built with custom capacities, platform sizes, voltages, finishes, etc. Call 888-990-1150 or email us at orders@hofequipment.com with what you need, and our experienced team will evaluate the request and, if feasible, work on a custom quote.

Please note that custom and built-to-order products cannot be canceled once ordered and are not returnable.

Can I get a discounted quote for a larger quantity?

Yes. In most cases we can offer a discount if you're buying multiple units or outfitting a whole facility, and we will do our best to provide quantity discounts. Contact us at 888-990-1150 or orders@hofequipment.com with the products and quantities. We will quote the best available price. Larger orders can also lower your freight cost per unit when multiple items ship together.

Do you accept purchase orders, net terms, and tax-exempt certificates?

Purchase orders: Yes. Corporate accounts must first be approved. Please reach out to our team at orders@hofequipment.com to request terms (normally we only need your credit and bank reference sheet, and if you don't have this we can email you a credit application). For US federal, state, and local government customers, we automatically accept POs with Net 30 terms on most products; custom or built-to-order products may require a 50% down payment.

Tax-exempt purchases: Yes. Simply email a copy of your valid tax-exemption or resale certificate before ordering or when requesting a quote, and we'll remove the sales tax.

Does freight delivery include a liftgate or inside delivery? What happens if I don't have a loading dock?

Not automatically. Standard truck freight is delivered to a loading dock, and the driver may or may not unload the item or bring it inside. If you don't have a loading dock or a forklift, we can add these services to your freight quote:

• Liftgate delivery: the truck lowers the item to ground level.
• Residential delivery: the carrier calls to schedule an appointment with an estimated time window.
• Limited-access delivery: for schools, farms, construction sites, government buildings, gated buildings and locations that are not zoned industrial.
• Delivery notification: the freight company will schedule an appointment with an estimated delivery window.

When you request a quote (or, if you don't have a quote, after the order is placed but before we finalize it), we will ask for your address type and whether you have a dock or forklift. We will not process your order unless you have seen the quote or explicitly approved the shipping charges. Business deliveries arrive during normal business hours (9 AM–5 PM) unless you give us your specific dock hours; if no one at your location is there to accept the delivery, the carrier will charge a re-delivery fee, which is the customer's responsibility.

When your order arrives, always unwrap and inspect it before signing. Note any damage or missing parts on the delivery receipt, or refuse the shipment if the damage is major, then contact us so we can file a claim. Accepting damaged items without noting the damage on the delivery form prevents us from filing a freight claim against the carrier. See our Shipping/Return Info page for full details.

How long does shipping take?

Shipping time is the product's lead time to leave the warehouse plus the carrier's transit time. Lead times are shown on most product pages and/or on your emailed quote. In-stock items typically leave the warehouse within 1 to 3 business days, while built-to-order and custom items can take 2 to 8 weeks or even longer in some cases.

These are typical estimates, not guarantees, and orders occasionally ship sooner or later. In some cases we can help time your order if you need it to arrive around a certain date.

What's your return policy on freight items, and are there restocking fees?

It depends on the product. Some items can be returned within 30 days, while others can't be returned, depending on the manufacturer's restrictions. Custom and built-to-order products are never returnable, so please contact us for product-specific return information before you buy.

If an item is returnable:

1. Call 888-990-1150 to get return instructions and a Return of Goods Authorization (RGA). Returns arriving at the warehouse without an RGA will not be accepted.
2. The item must be in like-new condition, and you are responsible for return freight.
3. Your refund is the purchase price minus the original shipping cost, minus return shipping (if we arrange it), minus a 10% to 30% restocking fee set by the manufacturer, minus any refurbishing needed to return the item to like-new condition.

The restocking fee may be reduced or waived if you buy a replacement from the same manufacturer. Stock orders that haven't shipped yet can generally be canceled for a full refund.

What warranty comes with your products?

Every product comes with the manufacturer's warranty, which varies by brand and product. These typically range from 90 days to 2 years. Some product pages list warranty details, but if details are not present on the item's page, you may call or email us and we'll send you the warranty details for that item.

If you have a warranty issue, contact us at 888-990-1150 with your order number and photos or a video of the problem, and we'll work with the manufacturer on a repair or replacement.